This Payout Policy outlines the process by which ticket sale proceeds are distributed to organisers who list trips, experiences, and events on the Eklavya platform. The purpose of this policy is to ensure transparency, financial accountability, and a clear understanding of how and when organisers receive payments from ticket sales processed through the platform.

By listing events or trips and selling tickets through Eklavya, organisers acknowledge and agree to the payout terms described in this policy.

Payment Processing:

All ticket transactions conducted through the Eklavya platform are processed using Shopify Payments, which serves as the platform’s primary payment gateway for customer purchases. Shopify Payments enables secure payment processing, including the handling of credit card and debit card transactions submitted by customers purchasing tickets for events and trips listed on the platform.

Funds received from ticket sales are initially processed and held through the payment processing system before becoming eligible for organiser payout in accordance with the terms set out below.

Eklavya Group does not directly process card payments outside of this system and relies on the security and compliance mechanisms provided by Shopify Payments to ensure safe and reliable transaction handling.

Payout Eligibility:

Organisers become eligible to receive payouts from ticket sales once one of the following conditions has been satisfied, whichever occurs earlier:

1. After 3 working days of all available tickets for the event or trip have been sold, or
   
2. Forty-eight (48) hours prior to the scheduled start date and time of the event or trip.
   

This payout timing structure has been established to balance operational efficiency with customer protection, ensuring that organisers receive funds in a timely manner while maintaining a reasonable buffer period prior to the event.

Where an event reaches full ticket capacity before the scheduled date, the organiser may become eligible for payout earlier than the standard pre-event window.

Payout Method:

All organiser payouts are issued exclusively through bank-to-bank transfer.

Organisers are required to provide accurate banking details within their organiser account or through the platform’s designated payout information process at Eklavya Group's Organiser Dashboard. The provided bank account must belong to the organiser or the organiser’s authorised business entity responsible for the listed event or trip.

Eklavya does not currently support alternative payout methods such as digital wallets, third-party payment services, or cash payments.

Organisers are solely responsible for ensuring that the banking information submitted to the platform is accurate and up to date. Eklavya shall not be liable for delays or failed transfers resulting from incorrect or incomplete banking details.

Payout Calculation:

The payout amount released to organisers is calculated based on the total ticket revenue generated through the platform, minus applicable platform fees.

The platform fees include:

• A 5% platform commission calculated on the total ticket sales value, and
• A fixed booking fee of £0.25 per ticket sold

These fees are deducted from the gross ticket revenue prior to payout processing. read more

The remaining balance after these deductions represents the organiser’s net earnings and is the amount eligible for transfer to the organiser’s bank account.

A breakdown of ticket sales and applicable fees may be made available to organisers through their organiser dashboard and invoices upon request.

Processing Time:

Once the payout eligibility condition has been met, Eklavya Group will initiate the payout process as soon as posible.

While the platform aims to release organiser payments promptly, the actual time required for funds to appear in the organiser’s bank account may vary depending on banking institutions, payment processing timelines, and standard financial clearing procedures.

Typically, bank transfers may take 1 to 3 business days to complete after initiation.

Eklavya Group will make reasonable efforts to ensure that payouts are processed without unnecessary delay once the applicable payout conditions have been satisfied.

Fraud Prevention and Compliance:

Eklavya Group reserves the right to delay, suspend, or withhold payouts where necessary to investigate suspected fraud, payment disputes, chargebacks, or violations of platform policies.

This may include circumstances where ticket sales appear irregular, where customer complaints or refund requests are under review, or where the organiser is found to be in breach of the platform’s terms of service.

Such measures are implemented to protect both customers and organisers and to maintain the integrity of the platform.

Policy Updates:

Eklavya Group may update or revise this Payout Policy from time to time to reflect operational changes, legal requirements, or improvements to platform services.

Any updates will be published on the Eklavya website and will apply to organisers using the platform following the effective date of the revised policy.

Organisers are encouraged to review this policy periodically to remain informed of the current payout procedures.

By using the Eklavya Group platform to list and sell tickets for events or trips, organisers confirm that they understand and agree to the payout terms described in this policy.