Privacy policy

Last updated: March 12, 2026

Eklavya Group operates the Eklavya platform and website, including all related information, content, features, tools, products, and services (collectively referred to as the “Services”). The platform allows customers to discover and purchase tickets for trips, events, and experiences organised by independent organisers.

The Services are powered by Shopify, which enables secure payment processing, order management, and other platform functionalities.

This Privacy Policy explains how Eklavya Group collects, uses, stores, and discloses personal information when you visit, use, or interact with our Services, including when you purchase event or trip tickets.

By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your information as described herein.

Personal Information We Collect:

For the purposes of this Privacy Policy, “personal information” refers to information that identifies, relates to, describes, or could reasonably be linked to an identifiable individual.

Depending on how you interact with our Services, we may collect the following categories of personal information:

Contact Information:

Including but not limited to:

  • Full name
  • Email address
  • Phone number
  • Billing address

Payment and Financial Information:

When purchasing tickets, payment information may include:

  • Credit or debit card information
  • Payment confirmation details
  • Transaction records

Payment processing is handled through Shopify Payments and associated secure payment processors. Eklavya Group does not store full payment card details.

Account Information:

If you create an account on the platform, we may collect:

  • Username
  • Login credentials
  • Account preferences
  • Event or ticket purchase history

Transaction Information:

Information relating to purchases and bookings may include:

  • Tickets purchased
  • Event or trip details
  • Booking history
  • Refund or cancellation requests

Communication Data:

Information provided when contacting us, including:

  • Customer support inquiries
  • Emails or messages sent to our support teams

Device and Usage Information:

We may automatically collect technical data including:

  • IP address
  • Browser type
  • Device information
  • Network connection details
  • Website interaction data
  • Pages viewed and navigation patterns

This data helps improve platform performance and user experience.

Sources of Personal Information:

We collect personal information from several sources, including:

Directly from You:

When you:

  • Create an account
  • Purchase tickets
  • Contact customer support
  • Subscribe to communications

Automatically Through the Platform:

When you access or interact with the website, we may collect certain technical and usage information through cookies and similar technologies.

Service Providers:

We may receive personal information from service providers who assist in operating the platform, including:

  • Payment processors
  • Hosting providers
  • Analytics providers
  • Customer service systems

How We Use Your Personal Information:

Eklavya Group may use personal information for the following purposes:

Providing and Operating the Services:

We use your information to:

  • Process ticket purchases
  • Confirm bookings
  • Deliver digital tickets
  • Manage accounts and transactions
  • Provide event-related communications

Customer Support and Communication:

Personal information may be used to:

  • Respond to support requests
  • Provide booking assistance
  • Notify users about event updates or changes

Marketing and Platform Improvements:

We may use certain information to:

  • Improve our Services
  • understand user behaviour
  • send promotional communications or platform updates

Users may opt out of marketing communications at any time.

Fraud Prevention and Security:

We may process personal information to:

  • prevent fraudulent transactions
  • detect suspicious activity
  • maintain the security of our platform

Legal Compliance:

Personal information may be used where necessary to:

  • comply with legal obligations
  • enforce our terms and policies
  • respond to lawful requests from regulatory authorities

Sharing and Disclosure of Information:

Eklavya Group may disclose personal information in limited circumstances, including:

Service Providers

We may share information with trusted third-party service providers involved in operating the platform, including:

  • Shopify (hosting and payment infrastructure)
  • Payment processors
  • Cloud hosting providers
  • analytics services
  • customer support systems

These providers process data solely for the purposes of delivering services on our behalf.

Organisers

When purchasing tickets, certain information may be shared with the event organiser responsible for the event or trip, for purposes such as:

  • attendee management
  • event logistics
  • customer communication

Legal and Regulatory Requirements:

Personal information may be disclosed if required to:

  • comply with applicable law
  • respond to lawful government or regulatory requests
  • protect the rights and safety of users or the platform

Shopify Platform Relationship:

The Eklavya platform operates using Shopify technology infrastructure. Shopify may process certain personal information to provide secure payment processing, order management, and platform functionality.

Information submitted through the Services may be transmitted to Shopify and its service providers for the purpose of operating and improving the platform.

For more information regarding Shopify's data practices, users may refer to Shopify’s official privacy documentation.

Data Security and Retention:

Eklavya Group implements reasonable technical and organisational safeguards designed to protect personal information from unauthorised access, misuse, or disclosure.

However, no online system can guarantee absolute security. Users should take reasonable precautions when sharing personal information online.

Personal information is retained only for as long as necessary to:

  • provide the Services
  • comply with legal obligations
  • resolve disputes
  • enforce platform policies

Your Data Protection Rights:

Depending on applicable laws in the United Kingdom or European Economic Area, users may have the following rights:

  • Right to access personal information
  • Right to correct inaccurate data
  • Right to request deletion of personal information
  • Right to restrict certain processing activities
  • Right to data portability
  • Right to withdraw consent where applicable

Requests to exercise these rights may be submitted using the contact details below.

Children’s Privacy:

The Services are not intended for individuals under the age of majority in their jurisdiction. Eklavya Group does not knowingly collect personal information from minors.

If a parent or guardian believes that a child has submitted personal information to the platform, they may contact us to request deletion.

International Data Transfers:

Personal information may be transferred and processed outside the user’s country of residence where necessary to operate the Services.

Where data is transferred outside the United Kingdom or the European Economic Area, Eklavya Group will rely on recognised legal safeguards to ensure adequate protection of personal information.

Changes to This Privacy Policy:

Eklavya Group may update this Privacy Policy from time to time to reflect changes in operational practices, legal requirements, or platform services.

Updated versions will be published on the website with a revised “Last Updated” date.

Users are encouraged to review this policy periodically.

Contact Us:

For questions regarding this Privacy Policy or the processing of personal information, users may contact Eklavya Group through our contact us page or the following channels: